At Zivo, we aim to provide a smooth and transparent experience for all users. This policy explains how purchases and refunds are handled on our platform.
Zivo is a social networking platform that offers virtual coins for in-app usage. These coins are used to access features such as audio and video interactions.
All purchases made on Zivo are final. Once virtual coins are credited to a user’s account, they cannot be refunded, cancelled, or exchanged.
If a transaction is successful but coins are not credited, users can contact our support team. We will verify the issue and resolve it accordingly.
Users are responsible for maintaining the security of their accounts. Zivo is not responsible for transactions made due to unauthorized access to user accounts.
All payments are processed through secure and authorized payment gateways. Zivo does not store sensitive payment information such as card details.
If you have any questions or concerns regarding payments or transactions, please contact us:
Email: zivo.support@gmail.com